How to order

Ordering via telephone

Direct Number: +65 6635 6735
Whatsapp: +65 9800 6783

Customer support
(English, Chinese)
Monday to Friday: 9am to 7pm

Ordering via fax

Please fax the order form to the number below.

FAX Order Application +65 6635 6731

Ordering via website

For first-time users

1. Please register as a member from the Member Registration page.

2. Please enter a user name, e-mail address, and password.

3. Member registration complete

For registered members

1. Log in from the Login page.

2. Enter your user name and password.

3. Login complete

4. Select product

After logging in, select products of interest from the product listing page.

5. Place product in cart

Select the number of items purchased and click the “Place in cart” button.
(Products can also be easily added and deleted.)

6. Enter required items

Please enter your name, address, telephone number, e-mail address, and payment method in the order form.

7. Send order

Reconfirm that there are no errors in the information, and click the “Send” button.

8. Order complete

When the order has been sent, we will contact you to confirm the order. Please be aware that responses to orders or inquiries sent on Saturday, on Sunday, on national holidays, or at night may be delayed.

(*Please contact us if you do not receive an e-mail message confirming your order.)

9. Delivery of product

We will ship the product to your specified location.
Shipping within the Singapore generally takes 2 to 7 days, but may be delayed by weather or other circumstances. The time required for shipping product outside the Singapore varies by country and region. Shipping normally requires 5 to 10 days, but may be delayed by customs procedures.

Credit cards

The following credit cards are accepted.

We accept these payment methods below VISA, mastercard, AMERICAN EXPRESS, JCB, Diners Club, DISCOVER, UnionPay

International Shipping:

All our items are shipped from Japan and freight charges will be incurred.

It usually takes 5 to 10 days. It may delay depending on the customs procedure.

1) Powder type and Capsule type

Order Quantity 1~3 4~5
Shipping Fee $30 $40
Order Quantity Shipping Fee
1~3 $30
4~5 $40

2) Drink type
*The recipient is the importer of goods and must comply with all laws and regulations of the destination country/region. Orders shipped outside of Singapore may be subject to import taxes, customs duties, and fees levied by the destination country/region. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country/region. The recipient must fulfill additional charges for customs clearance.

Order Quantity 1 2 3 4 5
Shipping Fee $60 $120 $180 $230 $280
Order Quantity Shipping Fee
1 $60
2 $120
3 $180
4 $230
5 $280

Delivery will take around 2-7 days within Singapore. However, if you require your items urgently, you can contact our customer service officer at +65 9800 6783 and we will be able to make the necessary arrangements for you.

Returns and exchange

We accept requests for return and exchange of product up to 30 days after arrival of product.

*Please inquire to Customer Service to request return or exchange of product.
※Opened products may not be returned or exchanged.
※Shipping charges for return or exchange of product will be borne by the customer.
※After returned or exchanged products have arrived at our company, we will perform procedures for the return of funds or the product exchange

Fucoidan Umi No Shizuku customer center